Frequently Asked Questions

What does "Excape The City" mean?
Excape The City Is For Everyone Who Wants To Break Up With The City Life.

Is our site safe?
excapethecity.com is a safe site.  We are a website that is powered by which is one of the world's leading e-commerce hosting sites.

How long does it take to receive my order?
We have multiple warehouses throughout the world where we have multiple products being shipped daily.  This leads to shipping times varying from 10-21 days.  All orders will have tracking for you to track your order.

How can I change my address?
If you notice there is an issue with your shipping address and it needs to be changed.  Please go to our contact tab at the top of this page and send us a message about your issue.

How can I change my order?
If you would like to change an order that was already placed please contact us immediately.  Please go to our contact tab at the top of this page and send us a message about your issue.

What is your return policy?
To view our return policy please go to the link on the bottom of our website under "Refund Policy". 
https://excapethecity.com/pages/refund-policy

Do you have a size guide for your products?
If there is a product with variable sizes we will include a size guide on the page of the product.  If you still have an issue with sizing please go to our contact page and we will resolve any issue you have.